April 2014: I was leaving for work in the morning to find I was trapped in my own apartment by a broken doorknob. I made a call to the emergency maintenance line, and I waited. And waited. And waited. Finally, in exasperation and not wanting to be late, I reached for the screwdriver and rescued myself. Whenever the maintenance worker did arrive, he was greeted by a disassembled doorknob and the above note. I had the iron screen door locked to keep my valuables safe until then.
|Photos from my past and the tales they tell.|
If you're a business owner, avoid the temptation to come up with new and interesting ways to alienate your customers. This includes those vicious, pain-in-the-butt computerized voice response systems that take too long and do nothing but tick people off while you claim efficiency. It's not good business. It's contempt for the people who buy your products.